101 Tough Conversations to Have with Employees

101 Tough Conversations to Have with Employees Author Paul FALCONE
ISBN-10 0814413498
Year 2009-04-08
Pages 320
Language en
Publisher AMACOM Div American Mgmt Assn
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Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks readers through some of the most common—as well as the most serious—employee problems they are likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. This helpful book provides proven techniques managers can use to protect themselves and their organizations...and get the very best from their people.

101 Sample Write Ups for Documenting Employee Performance Problems

101 Sample Write Ups for Documenting Employee Performance Problems Author Paul FALCONE
ISBN-10 9780814438589
Year 2017-07-06
Pages 480
Language en
Publisher AMACOM Div American Mgmt Assn
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Managers may dread dealing with performance problems, but this sanity-saving guide by HR expert Paul Falcone is here to help. Revised to reflect the latest developments in employment law, the third edition of 101 Sample Write-Ups for Documenting Employee Performance Problems explains the disciplinary process and provides ready-to-use documents that eliminate the stress and second-guessing about what to do and say. These expertly crafted, easily customizable write-ups address: Absenteeism Insubordination Sexual harassment Drug or alcohol abuse Substandard work Email and phone misuse Teamwork issues Managerial misconduct Confidentiality breaches Social media abuse And more With a focus on getting employees back on track, each sample document includes an incident description, a performance improvement plan, outcomes and consequences, and a section for employee rebuttal. Whether you’re addressing an initial infraction or handling termination-worthy transgressions, this trusted resource ensures every encounter remains clear, fair, and—most importantly—legal.

The Performance Appraisal Tool Kit

The Performance Appraisal Tool Kit Author Paul Falcone
ISBN-10 9780814432648
Year 2013-05-15
Pages 256
Language en
Publisher AMACOM Div American Mgmt Assn
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A well-crafted performance plan has the power to dramatically impact a company’s bottom line by increasing efficiency and effectiveness in the workplace. This uniquely practical book provides a customizable appraisal template covering the essential areas of performance and conduct and reveals how you can adapt it to fit varying business strategies. Taking into account factors such as workforce composition, company growth stage, and organizational goals and challenges, The Performance Appraisal Tool Kit shows you how to: • Profile ideal employee performance and behavior • Design competencies that power performance, both at the individual and enterprise level • Drive future change by setting your organization’s strategic direction • Retool the appraisal as needed to ratchet up expectations over time. Complete with model performance templates that make redesigning your current program simpler, this one-of-a-kind guide will help you create a dynamic appraisal system that’s flexible and adaptable enough to accommodate market changes, revised priorities, and increasing productivity targets.

96 Great Interview Questions to Ask Before You Hire

96 Great Interview Questions to Ask Before You Hire Author Paul FALCONE
ISBN-10 0814413528
Year 2008-11-12
Pages 272
Language en
Publisher AMACOM Div American Mgmt Assn
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More than 100,000 copies sold! Every harried interviewer knows the result of throwing out vague questions to potential employees: vague answers and potentially disastrous hiring decisions. Presented in a handy question-and-answer format, 96 Great Interview Questions to Ask Before You Hire provides readers with the tools they need to elicit honest and complete information from job candidates, plus helpful hints on interpreting the responses. The book gives interviewers everything they need to: identify high-performance job candidates • probe beyond superficial answers • spot “red flags” indicating evasions or untruths • get references to provide real information • negotiate job offers to attract winners Included in this revised and updated edition are new material on background checks, specific challenges posed by the up-and-coming millennial generation, and ideas for reinventing the employment application to gather more in-depth information than ever before. Packed with insightful questions, this book serves as a ready reference for both managers and human resources professionals alike.

Hard Won Wisdom

Hard Won Wisdom Author Jathan Janove
ISBN-10 081443777X
Year 2016-11-15
Pages 240
Language en
Publisher
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From dealing with underperformers to fighting off lawsuits, employee problems are the bane of a manager’s existence. So what do most do? Ignore them! And that’s a recipe for more problems. Written by a seasoned HR expert and employment attorney, Hard-Won Wisdomtakes you inside the messy reality of situations gone wrong, including: • A joking comment taken as a command • An email exchange that escalates ridiculously out of control • A request for confidentiality that backfires in a big way • The right employee…fired the wrong way • The wrong employee…hired the right way These sometimes funny, always cautionary tales reinforce crucial lessons for managers. From failing to give feedback and withholding key information to exercising poor judgment and making faulty assumptions, every story highlights the role management plays in exacerbating (or easing) trouble. And each story suggests simple strategies to turn the situation around. The memorable lessons help managers motivate underachievers, defuse angry employees, discipline without inviting legal action—and handle every tricky-people issue they simply can’t avoid.

2600 Phrases for Setting Effective Performance Goals

2600 Phrases for Setting Effective Performance Goals Author Paul FALCONE
ISBN-10 9780814417768
Year 2011-12-15
Pages 256
Language en
Publisher AMACOM Div American Mgmt Assn
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As a manager, you aren’t truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the first and most important step, and 2600 Phrases for Setting Effective Performance Goals is there to lend a hand. A natural follow-up to the bestselling 2600 Phrases for Effective Performance Reviews, this quick-reference guide provides readers with ready-to-use performance goals organized by the characteristics and core competencies used most often in the appraisal process. From attendance and attitude to teamwork and time management, managers will find the language they need to inspire exceptional results. The book also includes wording tailored to many of the most common positions in sales and marketing, accounting and finance, HR, IT, legal, manufacturing, operations, and more. Comprehensive and organized for ease of use, this book enables managers to lay the groundwork necessary for phenomenal achievement on the part of their people.

Improving the Performance of Government Employees

Improving the Performance of Government Employees Author Stewart LIFF
ISBN-10 9780814416235
Year 2011-02-09
Pages 240
Language en
Publisher AMACOM Div American Mgmt Assn
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With public scrutiny intensifying every day, optimizing the performance of government employees and departments is more critical than ever before. And just as in the private sector, the key for managers is to understand how different management systems perform individually and interact with one another. This book examines the roles and challenges of structural and technical systems, information and decision-making processes, rewards systems, and human capital management, and shows managers how to: • Deliver clear and consistent messages to all employees • Position employees and units to provide the best possible service to the public • Hold them accountable through clear expectations and measurable goals • Work with a strong leadership team to maintain, adjust, and improve all procedures Liff devotes a chapter to each system and discusses its impact on overall performance as well as how to work proactively and innovatively to implement changes that will make a big difference. Including real-world government case studies demonstrating dramatic change, the book is both an inspiration and a blueprint for substantial improvement within every facet of government work.

2600 Phrases for Effective Performance Reviews

2600 Phrases for Effective Performance Reviews Author Paul FALCONE
ISBN-10 0814428703
Year 2005-06-10
Pages 224
Language en
Publisher AMACOM Div American Mgmt Assn
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No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the points they need to get across, but putting them on paper is another matter. This book puts the right words at their fingertips, with ready-to-use phrases and words, action items, and descriptions that managers, supervisors, and HR professionals can use to evaluate performance, prepare development plans, and address performance problems. 2600 Phrases for Effective Performance Appraisals covers the 25 most commonly rated factors, including productivity, time management, decision making, and teamwork, as well as specific roles such as customer service, finance, sales, and more. The book provides hundreds of phrases to use in performance improvement plans, plus an appendix of helpful individual words.

Perfect Phrases for Documenting Employee Performance Problems

Perfect Phrases for Documenting Employee Performance Problems Author Anne Bruce
ISBN-10 9780071762717
Year 2005-06-08
Pages 175
Language en
Publisher McGraw Hill Professional
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Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: Ways to enhance customer service in any business Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture The best answers to a wide range of interview questions Tips for documenting performance issues and conducting face-to-face reviews This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.

The Emotional Intelligence Quick Book

The Emotional Intelligence Quick Book Author Travis Bradberry
ISBN-10 9781416548737
Year 2006-12-01
Pages 208
Language en
Publisher Simon and Schuster
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An accessible, how-to guide that brings focus to the unique skills that comprise emotional intelligence and incorporate these tools into your life. EMOTIONAL INTELLIGENCE: THE #1 PREDICTOR OF PROFESSIONAL SUCCESS AND PERSONAL EXCELLENCE In today's fast-paced world of competitive workplaces and chaotic personal lives, each of us is searching for effective tools that can make our schedules, behaviors, and relationships more manageable. The Emotional Intelligence Quickbook shows us how understanding and utilizing emotional intelligence can be the key to exceeding our goals and achieving our fullest potential. Authors Bradberry and Greaves use their years of experience as emotional intelligence researchers, consultants, and speakers to revitalize our current understanding of emotional intelligence. They have combined their latest research on emotional intelligence with a quick, easy-to-use format and cut-to-the-chase information to demonstrate how this other kind of "smart" helps us to decrease our stress, increase our productivity, understand our emotions as they happen, and interact positively with those around us. The Emotional Intelligence Quickbook brings this concept to light in a way that has not been done before -- making EQ practical and easy to apply in every aspect of our daily lives. The Quickbook will help you to: -Engage the four unique areas of EQ: self-awareness, self-management, social awareness, and relationship management -Increase your EQ through the use of these skill-building techniques -Apply your EQ at work to develop leadership skills and improve teamwork, making you a better manager and a more desirable employee -Practice your EQ outside the office environment to benefit your relationships with loved ones, making you a better partner and parent -Access the link between your EQ and your physical well-being to improve your overall health -Measure your current EQ through access to the authors' bestselling online Emotional Intelligence Appraisal

Superfudge by Judy Blume

Superfudge by Judy Blume Author Gloria Levine
ISBN-10 1561371750
Year 2000
Pages 32
Language en
Publisher
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He knows a lot of big words, but he doesn't know where babies come from. He's never heard of a stork, but he plans to be a bird when he grows up. He's Superfudge, otherwise known as Farley Drexel Hatcher. And, according to his older brother Peter, the biggest pain ever invented. Among other things. As fans of Tales of a Fourth Grade Nothing already know, nothing is simple for Peter Hatcher. He is far from overjoyed at the turn the family fortunes are taking. It looks as if Peter will be spending the sixth grade far from Central Park, Sheila Tubman, Jimmy Fargo, and Henry the doorman. (He won't miss Sheila). And it also looks as if Fudge will no longer be the baby of the family. How will Peter ever survive if his new sibling is a carbon copy of Fudge? But as Fudge fans also know, bad news for Peter generally means good news for Judy Blume's readers-in the form of a very funny story. They won't be disappointed!

Emotional Intelligence

Emotional Intelligence Author Peter Salovey
ISBN-10 1887943722
Year 2004-01-01
Pages 329
Language en
Publisher National Professional Resources Inc./Dude Publishing
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Bool of readings collected by cd-founders of emotional intelligence introduces theory measurement & applications of.

Be a Direct Selling Superstar

Be a Direct Selling Superstar Author Mary Christensen
ISBN-10 9780814432082
Year 2013-03-13
Pages 224
Language en
Publisher AMACOM Div American Mgmt Assn
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Direct selling is booming. It’s no surprise when you consider the benefits of launching a direct selling business—low start-up costs, strong earning potential, and a flexible work schedule. Currently an estimated 15.6 million people are involved in direct selling in the U.S. alone—and more than 100 million worldwide. Mary Christensen has empowered and equipped thousands of direct sellers to succeed, and in her newest book, Be a Direct Selling Superstar, she delivers an all-encompassing guide to building, leading, and managing a profitable direct sales organization. Readers will learn how to: • Set goals • Eliminate self-sabotaging behaviors • Market their products and business opportunity effectively • Communicate persuasively • Build a committed network of sellers • Be an influential leader • Create a clear roadmap for others to follow • Inspire and lead a wide range of personalities • Maintain work-life balance • Manage their time and their money wisely For corporate refugees, ambitious entrepreneurs, mompreneurs, and anyone else looking for a new source of income—this inspiring master plan explains step by step how to achieve long-term success in direct selling.

New Sales Simplified

New Sales  Simplified Author MIKE WEINBERG
ISBN-10 9780814431788
Year 2012-09-04
Pages 240
Language en
Publisher AMACOM Div American Mgmt Assn
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No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Whether you’re a sales rep, sales manager, or a professional services executive, if you are expected to bring in new business, you need a proven formula for prospecting, developing, and closing deals. New Sales. Simplified. is the answer. You’ll learn how to: • Identify a strategic, finite, workable list of genuine prospects • Draft a compelling, customer-focused “sales story” • Perfect the proactive telephone call to get face-to-face with more prospects • Use email, voicemail, and social media to your advantage • Overcome—even prevent—every buyer’s anti-salesperson reflex • Build rapport, because people buy from people they like and trust • Prepare for and structure a winning sales call • Stop presenting and start dialoguing with buyers • Make time in your calendar for business development activities • And much more Packed with examples and anecdotes, New Sales. Simplified. balances a blunt (and often funny) look at what most salespeople and executives do wrong with an easy-to-follow plan for ramping up new business starting today.